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Shipping & Returns Policy

Shipping Policy

At Prischmann Skin, we sincerely appreciate your trust in us and are committed to providing high-quality skincare products and accessories. We understand that returns or exchanges may occasionally be needed, and we strive to make the process clear, fair, and as seamless as possible.

If you wish to initiate a return or exchange, please contact us at support@SkinStorePS.com or our Fulfillment Manager at isabel@mnfacialplastics.com with your order number, the product name, and lot number that you usually find it in the bottom of the product container and the reason for your request. Our team will respond within 2 business days with next steps.

1. Returns & Refunds (General Products)

  • Returns may be requested within 30 days of the original purchase date if purchased in office and of the delivery date when shipped.
  • After 30 days, refunds are no longer available. However, we are happy to offer store credit for eligible returns up to 90 days from the delivery date or in office purchase date.
  • ALL ALASTIN brand products are not refundable and are only available for a in store credit up to 90 days after purchased in office or of the delivery date when shipped.

2. Shipping Costs

  • Original shipping charges are non-refundable.
  • For approved returns, the cost of the product return shipping will be deducted from the final refund or store credit amount.

3. Omnilux Accessories
All Omnilux accessories, including but not limited to battery controllers, chargers, adapters, eye rings, Omnilux straps, and wall plugs, are considered final sale and are not eligible for return or refund.

4. Defective or Malfunctioning Omnilux Accessories
All Omnilux accessories sold are authentic products sourced directly from the manufacturer.

  • If an accessory arrives defective or becomes non-functional during the first 30 days of purchase, please contact us via the emails provided above.
  • The item must be returned to our clinic for inspection and testing - we have found that many times the accessory is functioning but another accessory or mask might be the problem.
  • Once we have verified the malfunction, a refund will be issued to your original form of payment - shipping cost is non refundable. 

Please, remember to ALWAYS disconnect the mask from the Omnilux Battery Controller when the battery controller needs to be charged, as well please ALWAYS use the original Omnilux Wall charger and adapters when charging the battery controller.

5. Omnilux Device Warranty Support
Our customers love their Omnilux devices, but in rare cases, a device may require warranty service or replacement.

If you are experiencing issues with an Omnilux device, please contact Omnilux directly with your proof of purchase and device serial number:

Please note: This applies to device warranty claims, replacements, and exchanges only.

6. Refund & Store Credit Processing

  • Approved refunds will be issued to the original method of payment.
  • Please allow 3–5 business days for the refund to appear in your account after processing.
  • For returns requested after 30 days, approved returns will be issued as store credit (via email gift card) for the product value, minus any applicable return shipping costs.

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